Servicecore Platform
From scattered service management to a single platform.
Bringing growing IT and service operations together on a single platform, automating manual work, shortening resolution times and gaining end-to-end visibility is today's priority. Servicecore addresses this transformation within one enterprise platform.
Thanks to the platform we've built, businesses can run their service operations faster, more efficiently and in a more controlled way. Its easy-to-use interface adapts easily to different sectors and increases customer satisfaction.
Platform Summary
Platform30+ Native Modules · 16 ITIL4 Processes
DeploymentOn-Premise – Your Data Stays With You
LicensingTechnicians Only – Unlimited End Users
Maintenance + UpdatesIncluded in Subscription – No Hidden Cost
ConsultingITIL Expert Certified Local Team
Product + SupportTurkish Interface · Local Support
License ModelHybrid / Mixed – As Much As You Need
Go-LiveSetup, Training and Implementation
Comprehensive Structure
Service Management Modules
A fully integrated module library for all your IT and service processes.
Service Desk
Modern user interfaces and flawless usability comfort provide the best experience for service desk staff.
Interaction Management
The service desk is the primary contact layer for customers and users, serving as the first point of contact for correct routing.
Incident Management
Manage incidents with prioritization, classification, resolutions, task management, work log entries and SLA conditions.
Problem Management
Proactively manage problems using detailed analysis and workaround functions.
Request Management
Advanced request automation capabilities based on workflows, task automation and catalog integrations.
Change Management
Enabling change is easy and fast with modern ITIL4 change management practices.
Asset Management
Manage the full lifecycle of all your assets with enterprise discovery capabilities.
Configuration Management
Configuration management is very easy with this modern CMDB module you'll genuinely love.
Catalog Management
Predefined service structures and technical catalogs for fast service delivery.
Service Level Management
Highly customizable SLA automation powered by a prioritization rule engine.
Knowledge Management
Makes it easy for both technical teams and users to find solutions and articles.
Self Service Portal
A central portal where users can track their incidents, requests and assets.
Service Automation
Automate tasks across all service management processes with an advanced automation engine.
Service Analytics
Enhance your overall management capabilities with a ready-to-use, easy-to-build reporting engine.
Service Dashboards
Modern, customizable dashboards give every level of management the foresight it needs.
Continual Improvement
Continual Improvement, the core methodology of ITIL 4, is natively built into the system.
Project Management
With ITIL4, project management has become a natural, integrated and essential ITSM practice.
Task Management
Central coordination of all tasks to proactively manage resources.
One Platform, Many Use Cases
Sector and Enterprise Solutions
Servicecore is not limited to the IT department; it offers solution sets that adapt to the needs of different teams and sectors across the organization.
ITSM
IT Service Management
Manage IT operations end-to-end with ITIL4-compliant processes from a single center.
ESM
Enterprise Service Management
Standardize non-IT departments such as HR, Finance and Administrative Affairs on the same platform.
AgilePM
Agile Project Management
Bring Agile, Scrum and portfolio tracking together on one screen with dynamic Gantt/Kanban.
CSM
Customer Service Management
Digitize and measure the support processes offered to your external customers.
Multi-CSM
Federated Customer Service
Independent, segregated customer service flows across multiple brands or subsidiary structures.
FSM
Field Service Management
Direct and report on field teams in real time with the Mobile ITSM module.
ITAM
IT Asset Management
Track the full lifecycle of hardware and software assets with CMDB.
EAM
Enterprise Asset Management
Manage physical and operational assets outside of IT in the same inventory.
Capabilities That Make a Difference
Capabilities you won't find with competitors.
The capabilities below are either entirely absent or only partially available in most comparable solutions. Servicecore is Turkey's leading software and application services provider in service and project management.
ESM · Multi-Company
ESM – Multi-Company / Multi-Tenant
Segregation by subsidiary in a holding structure; full support for multi-sub-service management scenarios such as countless departments and subsidiaries within a single installation.
Data Sovereignty · On-Prem
Data Sovereignty & On-Premise
Installation is done on-premise on the customer's own server; your data never leaves the organization.
GDPR/KVKK COMPLIANTFULL CONTROLNo SaaS dependency – compliant, with full control in your hands.
5-Layer Reporting
5-Layer Reporting + Advanced Project Management
From the management dashboard to service analytics, 5 layers come together with dynamic Gantt / WBS / Kanban; management decisions are made with data, no separate BI or PM tool required.
No-Code · Workflow Engine
No-Code Automation Across 10+ Processes
Conditional automation and drag-and-drop flow design without writing code; processes are tied to the system rather than a person, so operations scale.
Flexible · Hybrid Licensing
Hybrid Licensing
Your technical team uses Professional, your administrative team uses Standard; you don't pay for the same package for everyone, only for what you need – significant savings.
Patented · Servicecore Exclusive
Time Engine
Incident #41822.4 h
Task #3181.1 h
Change #923.2 h
CALCULATED AUTOMATICALLY
Our patented automatic time and timesheet engine calculates billable effort automatically instead of manually – this capability alone is a value competitors can't match.
Open Architecture
Ready-Made Integration with Enterprise Systems
Servicecore is designed to work seamlessly with your existing technology investments; with its API-based architecture, data keeps flowing through your own systems.
Power BI
Service Analytics
Azure AD / SAML / SSO
Enterprise Identity Authentication
VMware Discovery
Automatic Inventory Discovery
Microsoft Teams
Instant Collaboration
Exchange
Calendar Synchronization
SDLC / DevOps
Release Management Integration
Open REST API
Unlimited Data Integration
GRC Modules
Risk, Audit and Compliance
Technical Add-on Modules
Asset Discovery Add-on
Automatically discovers assets on the network to keep the CMDB up to date.
VMware Asset Discovery
Automatic discovery and inventory of virtual machines and infrastructure components.
Failover / Cluster System
Clustering and redundant operation configuration for high availability.
Disaster Center Add-on
Disaster recovery center support that safeguards business continuity.
Sandbox / Test System
Try out changes in a safe test environment before going live.
Migration Solutions
Ready-made solutions for migrating data, configuration and workflows from other systems.
Flexible Architecture
The Deployment Model That Fits You
You can choose from three different rollout models depending on your organization's security and infrastructure policies.
On-Premise
Installed on your own servers; data never leaves the organization, full control stays with you.
Cloud
A cloud-hosted service on an annual subscription model, with maintenance and updates handled by the provider.
Hybrid
Keep critical data on-premise while running some modules from the cloud for flexibility.
Full Scope
All Capabilities That Make a Difference
You can reach out to our consultants for a detailed comparison, and get help with a technical analysis comparing us to every competitor in the industry. 44 features in total.
01
ITIL4 Compliance
Servicecore is built on the agile and lean process practices of the latest version of ITIL4.
02
Number of ITIL4 Processes
Servicecore includes 16 ITIL4 processes. Detailed information is available in the datasheet.
03
Interaction Management
Includes a service desk front-reception and evaluation layer.
04
Backlog Management
Work item management that queues and pools all tasks across all processes onto an agenda.
05
Agile Kanban View
Kanban support from agile planning methods is available across all processes.
06
CI Management
The continual improvement module, one of the highest-priority ITIL4 practices, is built into Servicecore.
07
Workforce Management
The planning module needed to coordinate tasks and use the workforce efficiently.
08
Task Management
The central task management module allows tasks performed across all processes to be managed independently.
09
Agile Management – Kanban
Task tracking is provided centrally not only in the project module but across all processes.
10
SRM Module
For service providers, this module for managing external customers is available within the same product.
11
Advanced Project Management
Includes resource management, dynamic Gantt charts, roadmap, planning, WBS and Kanban features.
12
ESM - Multi-Company Mode
Segregation by subsidiary used in holding structures; a multi-tenant architecture.
13
3-Layer Contracts
A 3-layer structure and approval mechanisms covering internal, supplier and external customer contracts.
14
5-Layer Reporting
Dashboards, service reporting, dynamic reports, export reports and service analytics.
15
No-Code Automation Across 10+ Processes
Automatic execution of conditional actions and unlimited automation scenarios.
16
Process Templates
Predefined process templates across all processes for adding new records quickly.
17
Two-Tier Service Level
A comprehensive SLA module with unlimited condition-setting capabilities for Incident and Request management.
18
Unlimited AD Sync
Unlimited Active Directory synchronization is available in Servicecore.
19
Unlimited Email Fetcher
Automatically opens records by capturing emails sent to different corporate email addresses.
20
Dynamic Approval Mechanism
Automatically generate an organization chart and tie hierarchical approval processes into a flow.
21
Custom Flow Design
A design module that makes it easy to model conditional business processes and automate escalations.
22
Unlimited AD Attributes
AD attribute management for flexible data synchronization via Active Directory.
23
Asset Assignment Form
An automatic asset assignment form generator is available in Servicecore.
24
Assignment Approve/Reject
End-user asset assignment tracking with approve/reject interfaces.
25
Services Layer
Services can be managed as a higher layer above asset management through CMDB relationships.
26
Service Maps
Definition and topology models of the relationships between all components behind a service.
27
Unlimited Service Categories
Unlimited sub-level categorization capability in the service catalog.
28
Time Engine
A patented time engine for automatic timesheet calculations and easy generation of work/service reports.
29
Flexible Licensing
Usage-based licensing through modular add-ons. Real savings are achieved.
30
Hybrid Licensing
Mix Standard and Professional versions and add add-ons fairly.
31
Local Currency Contracts & Payment
Ability to contract and pay in Turkish lira.
32
Monthly Payment Option
A monthly payment option alongside the annual lease or purchase model.
33
Low-Code Design Capability
Customize forms and interfaces with an advanced designer application.
34
Workflow Engine Capability
An advanced business workflow engine with a drag-and-drop process flow designer.
35
Custom Development
Additional requirements developed directly with the manufacturer, with a high release frequency.
36
ITIL Expertise
Support from local consultants certified as ITIL specialists, ITIL experts and ITIL MP.
37
High Development Velocity
Agile software development with frequent updates and new features.
38
Update Speed
Continuous, automatic updates with zero downtime through a Continuous Delivery model.
39
On-Premise Option
Can be installed on customer servers and local hosting environments.
40
Hosted / Managed Service
Can be used as a hosted, managed service through an ITSM-as-a-Service model.
41
Advanced Training Resources
Comprehensive documentation, detailed video trainings and ongoing Turkish-language training.
42
Wide Partner Network Support
More than 20 ITSM-expert business partners and local support partners.
43
Local Support
Close, fast local support directly from Turkish engineers at the manufacturer.
44
Easy, Ready-Made Integrations
A library of ready-made integration packages, API services and low-cost integration support.
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